Good Slots' Privacy Policy — Your Data Is Safe

1. Introduction

Good Slots (hereinafter referred to as "we", "the platform", or "Good Slots") is an online gaming platform that provides casino games, Live Casino, Sports Betting, and other entertainment services to players in Bangladesh. We place the highest importance on the privacy of our users.

In this Privacy Policy, Good Slots explains how we collect your personal data, where and for how long we store it, how we use it, and what rights you have regarding your information. This policy applies to all Good Slots services and websites.

Good Slots believes that transparency is the foundation of trust. That is why we clearly explain what we do — and do not do — with your data.

2. What Information We Collect

Good Slots collects only the information necessary to deliver platform services, ensure security, and meet legal obligations. Collecting unnecessary data is against our policy.

A) Information Collected at Registration:

• Full Name & Date of Birth
• Email Address & Mobile Number
• Residential Address & Country
• Username & Password (hashed)
• Preferred Currency & Language

B) Information Collected During KYC Verification:

• Copy of National ID, Passport, or Driving License
• Proof of Address Document (Utility Bill, Bank Statement)
• Mobile Banking Account Details
• Selfie or Live Photo (in certain cases)

C) Information Collected Automatically During Use:

• IP Address & Device Information
• Browser Type & Operating System
• Login Time & Session Duration
• Gaming History & Betting Information
• Financial Transaction History

3. How We Collect Information

Good Slots collects your information through a variety of methods. We are committed to being transparent about each of them:

• Directly from you: When completing the registration form, uploading KYC documents, or contacting support
• Automatic Tracking: When you use the Good Slots website or app, through cookies and log files
• Third-Party Verification Services: From an accredited identity verification provider for KYC verification
• Payment Provider: Transaction data received from the payment gateway during deposit and withdrawal processing
• Fraud Prevention Measures: Risk assessment data from the anti-fraud system

4. Purpose of Data Use

Good Slots uses your data solely for specific, lawful purposes. We never use your information for any other purpose without your permission:

• Account Management: Registration processing, login verification, and profile maintenance
• KYC & Age Verification: Fulfilling legal obligations and preventing access by minors
• Financial Transactions: Processing deposits, handling withdrawals, and issuing bonuses
• Customer Support: Issue Resolution & Complaint Handling
• Security & Fraud Prevention: Detecting and preventing suspicious activity
• Responsible Gaming: Monitoring gaming behavior to identify and support at-risk players
• Legal Accountability: Regulatory reporting and fulfillment of legal obligations
• Service Improvement: Improving platform performance and enhancing user experience

5. Data Sharing Policy

Good Slots does not generally share your personal data with third parties. However, there are specific circumstances where sharing becomes necessary:

• Payment Provider: Only the data necessary to process transactions with mobile banking services such as bKash, Nagad, and Rocket, as well as bank card processors
• KYC Service Provider: Minimum required information shared with approved third-party identity verification services
• Law Enforcement Agencies: Information may be disclosed to the relevant authorities pursuant to a court order or valid legal directive
• Anti-Money Laundering (AML): Information required by regulatory authorities to prevent financial crime
• Technology Service Provider: For cloud hosting and security services — they are contractually bound to maintain strict confidentiality on our behalf

Before sharing any data with third parties, Good Slots ensures they adhere to the same privacy protection standards we uphold. Third parties are never permitted to use your information for their own purposes.

6. Cookie Policy

Good Slots uses cookies on its website. Cookies are small text files stored in your browser that help improve the platform's performance.

Types of cookies used by Good Slots:

• Essential Cookies: Required to maintain login sessions, ensure security, and operate core platform functions — the site cannot function without these
• Performance Cookies: Analyzes site usage to improve service quality — collects fully anonymized data
• Preference Cookies: To remember your language, currency, and other preferences — personalizing your experience
• Marketing Cookies: Used only with your consent and can be disabled at any time

You can manage or delete cookies at any time through your browser settings. However, disabling essential cookies may cause some services to not function properly.

7. Data Retention Period

Good Slots retains your data only for as long as necessary. Once the retention period expires, your data is securely deleted or anonymized:

8. Your Rights

You have the following rights regarding your personal data on the Good Slots platform. To exercise any of these rights, please contact our support team:

• Right to Access: You may request to see what information we hold about you. Good Slots is obligated to respond within 30 days.
• Right to Rectification: If any of your data is inaccurate, you may request a correction.
• Right to Erasure: Where no legal obligation exists, you may request that your data be deleted.
• Right to Restrict Processing: You may request that we stop using your data for specific purposes.
• Right to Data Portability: You may request your data in a machine-readable format.
• Right to Object: You may object to the processing of your data for specific reasons.
• Right to Opt Out of Marketing: You can unsubscribe from promotional emails or SMS at any time.

9. Protection of Minors

Good Slots strictly prevents access to the platform by anyone under the age of 18. We do not knowingly collect data from minors.

• Age verification is mandatory at the point of registration
• Accounts suspected of belonging to minors are referred for KYC verification
• Any data inadvertently collected from a minor is deleted immediately
• Parents or guardians can contact support regarding their child's account

If you become aware that someone under the age of 18 is using Good Slots, please notify us immediately.

10. Data Security Measures

Good Slots employs cutting-edge technology to keep your data secure. The core pillars of our security framework:

• 256-bit SSL/TLS Encryption: All data transfers are fully encrypted
• Two-Factor Authentication (2FA): An additional layer of security for your account
• Firewall & DDoS Protection: Active security measures to prevent cyberattacks
• Regular Security Audits: Regular Audits by Third-Party Experts
• Restricted Access: Only authorized personnel have access to your information
• Encrypted Database: Data at rest is also stored in encrypted form
• Breach Notification: You will be notified within 72 hours in the event of any data breach

11. Right to Amend This Policy

Good Slots reserves the right to update this Privacy Policy at any time. In the event of changes, we will:

• We will update the "Last Updated" date at the top of this page
• For significant changes, we will send a notification to your registered email address
• You will be notified of any changes at the time of logging into the platform

If you continue using Good Slots after any changes take effect, you will be considered to have accepted the updated policy. We recommend visiting this page regularly to stay informed.

12. Contact

For any questions or complaints about our Privacy Policy, or to exercise your rights, please contact our Data Protection team:

We take all privacy-related requests seriously and aim to respond within 30 days.